Broadband Phone Services

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Vonage Services

Thursday Mar 3, 2011

There are many Vonage services that you can take advantage of in order to make full use of the selected plan you pay for. These services not only help save you money, they also give you the convenience of being able to do many things from one bundles service, instead of paying for them one by one. Some of the services that fall into this category include faxing with Vonage, Vonage voicemail and Vonage support. After reading more about them, you will be able to put them into maximum use when making calls.

Faxing with Vonage

Faxing with Vonage is one of the features of owning a Vonage account. It saves you from having to go to your local office store to send or receive faxes. To use the faxing feature, Vonage must first give you a fax line which you can use on any machine to send and receive faxes. You can receive unlimited faxes on all plans. The amount of faxes you can send will however, depend on your monthly plan.  In the small business plan, you can send up to 500 free minutes of outgoing faxes while you can only send 250 free minutes in the residential plan of $9.99 per month. International faxing rates depend on Vonage world plan rates. Faxing is not the only smart feature of Vonage. Vonage voicemail also makes it easy for you to manage calls.

Vonage Voicemail

One cool thing about Vonage voicemail is the convenience of getting your voice mail in more than one format. You can listen to it, print it out or have it sent as an audio file to any email address. This helps you never miss important messages or misunderstand anyone. You will need to know how to set it up properly so that you will not have problems in receiving or listening to your voice mails. Vonage has made it so easy to use their services that they provide many ways of assisting you through their Vonage support section. Let’s see exactly how Vonage support works.

Vonage Support

Vonage supports their customers 24 hrs a day, 7 days a week.  You can contact support in more than one way. You can get help through their phone using 1-VONAGE-HELP (1-866-243-4357), by sending them email, through their support forum or their facebook fanpage. You can also search through the support section on their website for guides, videos and step-by-step instructions for how most parts of their services are used.  Knowing how to get support will help you resolve your technical issues and billing issues fast and easily. Vonage has been known to provide excellent customer support over the years. For technical issues, try to be close to your device when calling so that support can point you in the right direction as fast as possible.

You’ve seen that Vonage VoIP services are one of the best in the industry. Specifically, you’ve seen how their faxing and voicemails will benefit you and how to get support when you run into problems. If you have not been using them, try to start using them to their fullest potential so you can enjoy the most value for your money.



Vonage Internet Services

Thursday Mar 3, 2011

Here is exactly what you need to know about Vonage Internet services. From their website, they clearly state that they don’t offer internet access. The reason they do not offer internet service is because internet service is required to use Vonage. In order words, their services depend on broadband internet for it to work properly. Based on this, this article will focus on the problems associated with the quality of internet services as it concerns Vonage, how internet speed affects Vonage services and a  brief look into Vonage’s major business competitors in this regard. After reading, you will be able to understand the role the internet plays in making Vonage one of the best VoIP services around.

Are There Problems with the Quality of Vonage Internet Services?

Some of the major problems with the quality of Vonage internet services include call quality being low, the calls cutting off in the middle of a call and call not even going through in some cases. For call quality being low, the most likely cause is when you are in an area where the internet connectivity is not strong. That is, the internet Wi-Fi network signal strength or the 3G network is weak. In this case the call quality will become low. You will immediately notice that you cannot hear the other party clearly, or the other person cannot hear you clearly. On the other hand, when there is no network in an area, Vonage services will not work as it fully depends on the availability of an internet connection. Now that we’ve seen some of the problems affecting the quality of Vonage internet services, lets see how internet speed can affect Vonage services.

Is the Internet Speed Fast Enough with Vonage Internet?

Vonage allows you to test your internet speed on their website to see if you can use Vonage services. The advantage of this to you is that if your internet speed is not fast enough for Vonage services, the test results will show it and you will be advised to either not use Vonage or you should try to increase your Internet speed. According to them, the recommended Internet connection upload speed (bandwidth speed) needs to be at least 90 Kbps (kilobytes per second). A lower upload speed could affect the quality of your calls when using Vonage phone service. If your internet speed is not up to this, then you cannot enjoy using Vonage. Let’s now find out about Vonage’s major business competition.

Who are Vonage’s Major Business Competition?

There are many VoIP services competing with Vonage. The list keeps growing every year. Vonage VoIP services can be compared with others using many criteria. However, when it comes to features, Vonage is among the top. It offers features that are suitable for business and non-business use. For business uses, competitors that offer features that are close to those of Vonage are Jive, RingCentral, Vocalocity, Apptix  and Nextiva. This comparison is based on the cost for their unlimited services and the features attached to them.

Vonage Internet Services

You’ve been able to discover how Vonage uses the Internet to offer their services. You’ve also seen the problems associated with internet quality and the most acceptable minimum speed needed to use Vonage internet services. By knowing the major business competition to Vonage, you can always switch to the one that offers you the best benefits in terms of call quality, features and cost.


Vonage for Android

Thursday Mar 3, 2011

Vonage mobile on your android phone is finally here to have you enjoy better communications with your friends and loved ones. Once you are on a 3G/4G or Wi-Fi network area, you can use your android phones to enjoy many Vonage services at a cheaper cost to you. Some of them include their voice and messaging services, Vonage mobile for facebook and unlimited international calls. Keep reading to discover more about these features and how they can benefit you.

Voice and Messaging Services

Vonage mobile services for your android phones involve voice calls and instant messaging. Once you install the application, you will need to follow the necessary instructions before you can start using them. Your voice and messaging call rates will depend on the plan you select. You can use them to call your phone contacts and social networking contacts on social websites like facebook once your phone is compatible with the Vonage mobile application.  For making voice and messaging calls using facebook, you need to know exactly how it works.

Vonage mobile for Facebook

Through Vonage mobile application, you can enjoy extra ordinary value by keeping in touch with your facebook friends. This new service was launched on 4th of August 2010. Once you download the application, you can call your facebook friends who also have the application on their phones. To call your friends on facebook, you need to do the following.

  • Download the Vonage mobile application for facebook from the iTunes Store, Android Market, the Vonage fan page on Facebook or
  • After downloading and installing the application on your android phone, you need to login to facebook with your username and password. (You will enter your facebook details this one time only).
  • Once you login, you will see all your facebook contacts divided into two groups; those who have downloaded the application and can be called for free and those who have not downloaded the application.
  • You will see the Vonage logo beside your contacts that have downloaded the application. Those who have not can be automatically invited to download the application at Vonage fanpage on facebook or
  • Once you touch the names of those with the Vonage logo, their numbers will be automatically dialed even if their application is closed.

Vonage mobile for facebook does not only allow you to make calls to your facebook contacts, it also lets you make unlimited international calls to them if they have the application. Without it, you can make unlimited calls if you meet the conditions below.     `

Unlimited International Calls

You can make unlimited international calls with your android phone or other compatible mobile phones. Once you subscribe to the Vonage world plan for $24.99 per month, you can make unlimited international calls to about 60 countries. You will be charged according to the rate per minute of the individual countries. When you are in Wi-Fi within the US and internationally, your calls use your phone’s Wi-Fi internet connection so that you don’t use your phone’s cellular minutes. This helps you to save money on international calls. You must however note that your unlimited calling is limited to non-commercial use.  Carrier, SMS and cellular minutes may apply as stated in their terms of use.

Now that you have seen the benefits of Vonage on a android phone, you can bet that this is the best time to enjoy the best of both worlds.