Broadband Phone Services

Every organization that is serious about their business must have a customer service section that will resolve customer issues and keep them satisfied. To do this, they divide their customer service into sections like billing, customer care, technical problems and other company-specific departments. Vonage customer care follows this exact pattern. You need to know the ways you can contact customer care in order to get your problem resolved as fast as possible.

How to Contact Customer Service

You can contact customer care through the following means.

1.      By calling their customer care line by using phone numbers listed on their website

2.      By submitting your problem in the forums so that you can get help from Vonage staff and other users.

3.      Through their twitter account

4.      Through their facebook page

5.      By sending an email to customer support.

In order to get help fast, try to use more than one channel if you experience too much delay.. Let’s find out the 5 most common customer complaints.

What are the 5 Most Common Complaints?

There seems to be a lot of complaints about Vonage when you surf around the internet. The most recurring complaints are customer care, delay, technical issues, cancellation and false advertisement. These complaints are briefly explained below.

Customer care:

Some people complain that customer service is not efficient. Customers mainly argue that the customer care staff are very inconsistent with replies. One manager will say one thing and another will either contradict it or not be able to coordinate issues. Their problems are either not taken seriously by customer care staff or the staff just chooses to ignore them and pretend that they don’t know what the customer is talking about.

Delay:

Some people complain that customer care wastes a lot of time in resolving their problems. They say they’ve spent hours or even days trying to sort out and resolve their problem. This is very annoying because time is money. Delay frustrates people and makes them cancel their contract as a result.

Technical Issues:

Technical issues like calls not going through, call interruptions and low call quality in some instances are not resolved as they ought to be. This causes some people live without service for some days. At the end of the month, they still get charged and the customer doesn’t get reimbursed.

Cancellations:

Due to technical or other issues like financial problems, some people cancel their subscription. They complain that their credit cards are still being billed after they submit request to be cancelled. These requests are either partially honored or not honored at all. In order words, Vonage claims that you can cancel at anytime, but they hardly honor it when you want to cancel.

False advertisement

Most people seem to complain about this. They argue that Vonage falsely advices unlimited international calls and it is not true. They claim that Vonage starts billing them once they use up their minutes in their selected plan.

These are just the most common complaints about Vonage. If you ever have a problem, try to resolve your issues with customer care through the methods given before making up your mind about Vonage subscription service.